App / Casino
fz990 is clear about what data we collect from you, why we collect it, and how you can review or update it at any time. Access to our platform and the rights described here depend on your local law and eligible regions.
When you create an account on fz990 or complete a transaction using bKash, Nagad or Rocket, certain data is generated. We collect your account registration details — name, email address, phone number and payment method identifiers — so we can operate your account, process wallet transfers and respond to support requests. We also collect device and session data, including browser type, IP address and navigation events, to keep the platform running properly on your mobile or desktop. We do not sell your personal data to third parties. Data shared with payment processors — such as the mobile wallet services you use — is limited to what those processors need to confirm a transaction. We retain account records for as long as your account remains open, and for a period after closure as required under applicable laws and as stated in our full terms. If you are accessing fz990 from Bangladesh, your rights and our obligations are shaped by the laws applicable in your region. We aim to be specific about what we collect, keep it only as long as needed, and make it straightforward for you to ask questions. The chips below show the payment context in which your transaction data is handled.
This policy applies to data fz990 processes directly — your account, your sessions and your transactions on our platform. It does not extend to third-party services you reach from our site, which operate under their own privacy terms. Knowing the boundary helps you understand where to direct a question.
All data you provide when you register or log in falls inside this policy. That includes your login credentials, phone number and any identity verification details you submit through your account page. We process this data solely to operate your account.
When you move funds through bKash, Nagad or Rocket, transaction references are logged in your account wallet history. We hold only the reference data needed to reconcile your balance. The wallet provider's own privacy policy covers what they store on their side.
Game activity data — session length, titles opened, navigation path — is collected at the platform level to maintain service quality. This data is not linked to personal identity for marketing purposes and is not shared with game studios such as Pragmatic Play or PG Soft.
Links or embedded services outside fz990's own domain are not governed by this policy. If you follow a link away from our site, check that destination's own privacy terms. We cannot control what external sites collect once you leave our platform.
You have real, usable options when it comes to the data fz990 holds on your account. You can review the personal details stored under your profile directly from the account settings page — no need to contact support for a basic check. If any detail is wrong, the account settings page includes editable fields for name, phone number and linked email. For information not exposed in your profile — such as full session logs or historical transaction records beyond what the wallet history displays — you can raise a data request through our support channel. We will respond with what we hold and the format in which we can provide it. If you believe data has been handled incorrectly, you can raise this with us before considering any external route. Requests are handled on a case-by-case basis, and the timeframe depends on the nature of your query and applicable regional requirements. Your access to these rights may vary depending on local law in Bangladesh and the eligible region you access from.
Open the account settings page after logging in. Your registered name, email, phone number and linked payment methods are listed there. You can view what we hold without raising a formal request.
Edit your profile fields directly in account settings. For fields that are locked — such as verified identity documents — contact support with the correction you need and the reason. We will confirm what can be updated and how.
If you want to know more about what data we hold, how long we keep it, or who has access to it, submit a query through the support route listed on this page. We will reply with the relevant details drawn from your account record.
You can request account closure through support. We will outline what data is deleted, what is retained for compliance reasons and for how long. Closure requests are subject to any outstanding balance or verification requirement on your account.
If you have a question about this policy, a data request, or a correction to raise, the routes below are the ones we actively monitor. Use the channel that suits your query type — account-specific questions are handled faster when you include your registered phone number or email in the first message.
Open the chat widget from any page on fz990. Describe your privacy question or data request clearly. An agent will pick it up and route it to the right team if a formal response is needed.
Send your query to the support email address listed in the Contact section of fz990. For data requests, include your account email and a brief description of what you are asking for so we can locate the right records.
The Help section inside your signed-in account lists common privacy and data questions with step-by-step paths. Check there first — many account-level queries, including how to view wallet history for bKash or Nagad transactions, are answered without needing to contact us.
applies standard technical controls to protect account data — including encrypted connections for login and payment flows, and access controls that limit who within our team can view account records. We do not share your data for advertising. The specific steps we take are described below.
We use cookies to keep your session active, remember your device preferences and measure which parts of the site are used most. You can manage cookie settings through your browser. Disabling certain cookies may affect how the mobile interface functions during your session.
Your login credentials are stored in a hashed form — we do not hold your password in plain text. If you suspect unauthorised access to your account, change your password immediately via the account page and notify us through live chat so we can review recent session activity.
We keep your account data for as long as your account is open. After closure, certain records — including transaction history linked to bKash, Nagad or Rocket payments — may be retained for the period required under applicable law in your region. We will confirm the specifics if you request account closure.
When we update this policy, the revised version is published on this page with the date of the change noted at the top. We will not reduce your data rights without giving you the chance to review the new terms. Continued use of your account after a policy update means you have had the opportunity to review it.
These are the questions we hear most often about how fz990 handles your personal data, what you can access and how to raise a concern. If your question is not here, contact us through the support routes listed above.
We collect your name, email address, phone number and, where applicable, identity verification documents. When you link a payment method — bKash, Nagad or Rocket — we also log the reference identifiers returned by those wallet services, not your full wallet credentials.
Your profile page shows your registered details, linked payment methods and account wallet history. For a more complete record — including session logs or historical transaction references — raise a data request through live chat or email. We will compile and share what we hold on your account.
Game studios receive only the session and game-event data needed to run the titles you open. They do not receive your name, phone number, payment details or account credentials. Studios are suppliers of game content; they are not processors of your personal account data.
After closure, we retain certain records for the period required under laws applicable in your region. This typically covers transaction records linked to bKash, Nagad or Rocket payments. We will tell you exactly what is retained and for how long when you submit a closure request through support.
Log in and open your account settings page. Most profile fields — name, email, phone number — can be edited directly. For locked fields such as verified identity documents, contact support through live chat or email with the correction you need. We will confirm what can be changed and the steps to follow.
The policy describes how we handle data for accounts on fz990. Your rights and our specific obligations depend on the laws applicable in your region and whether you are in an eligible region. If you have a question about how your local law affects your rights, raise it with us through the support channel.