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When you open or continue using your fz990 account, you accept these terms in full. Access to our platform and its features — including wallet transactions via bKash, Nagad or Rocket — depends on your local law and whether your region is eligible.
These terms form the full agreement between you and fz990 for every session you open, every transaction you initiate and every feature you access on this platform. They apply from the moment your account is created and remain active for as long as the account exists — even during periods of inactivity. We may update these terms when our services, wallet integrations or applicable regulations change. When we do, we publish the revised version at this address and note the effective date at the top of the page. Continued use of your account after an update is published means you accept the revised terms. If you disagree with a change, you should stop using the platform and contact our support team to close your account. These terms do not create a legal partnership, employment or agency relationship between you and fz990. Your account is personal and non-transferable — sharing login credentials or allowing another person to operate your account is a breach of these terms and may result in suspension. Local payment rails — bKash, Nagad and Rocket — are subject to their own service conditions in addition to ours; any dispute with a wallet provider is handled separately from your fz990 account. Where local law in Bangladesh restricts or conditions access to this platform, those legal requirements take precedence over anything written here.
These terms apply to the fz990 platform and every service we operate directly. Knowing the boundaries helps you understand where our obligations start and where a third-party service takes over.
Login, account creation, session management and any authentication steps we display in the account portal fall fully under these terms. We control access conditions; you are responsible for keeping your credentials secure and not sharing them with anyone.
Deposits and withdrawals processed through bKash, Nagad or Rocket are governed jointly by these terms and each wallet provider's own conditions. We handle the account-side record; the wallet provider handles the transfer on their network.
Games, lobby pages, promotional notices and any text or media we publish on fz990 are covered here. We keep content accurate to what is available in the lobby; we do not warrant that every title remains available at all times without change.
Game studios such as Pragmatic Play, Spadegaming, PG Soft, Microgaming and PlayStar supply game content under their own licences and rules. Their terms govern the game software itself; our terms govern your account access to that content.
These terms are not one-directional. You have clear, practical steps available to you whenever something in your account needs attention. If a transaction record looks incorrect, the first step is to check the history log inside your signed-in account — each entry shows the amount, method and status at the time of processing. If the record there does not match what you see on your bKash, Nagad or Rocket statement, raise a query through our support channel with the reference number and date. We investigate and respond based on the records on both sides. You can also update your account details — contact information, preferred wallet — through the account settings page. Some fields require identity verification before a change is saved; follow the instructions displayed in the form at that step. If you believe our records about your account are inaccurate, you have the right to request a correction in writing through our published support routes. We aim to confirm receipt and provide a status update within the timeframe stated in our support policy.
Open the history section of your account to see every deposit and withdrawal, including the wallet method used and the status recorded at processing time.
Update contact information or wallet preferences in account settings. Steps that require verification will show the required fields inline — follow those instructions before saving.
If a term is unclear or you believe it has been applied incorrectly to your account, contact our support team with your account reference and a description of the issue.
You may request closure of your account at any time through our support channel. Outstanding wallet balances are handled according to the withdrawal process before the account is closed.
If you have a question about how these terms apply to your account, or if you need to report a concern, use the contact routes published on this site. We do not respond to policy questions sent through unverified channels.
Open the chat widget from any page on fz990 while you are logged in. Describe your question and include your account reference number so the team can pull your record directly.
Send a written query to the support email address listed on our contact page. Include your account ID, the relevant transaction or policy section, and a clear description of your concern.
The help section on the site covers common account and terms questions with published answers. Check there first for policy topics like account suspension, wallet limits and closure steps.
We handle your account data and policy commitments through the processes described below. These are not abstract statements — they reflect the actual steps applied when you use the platform.
Account data — your contact details, session records and transaction history — is held to support your account and comply with applicable obligations. We do not sell personal account data to third parties, and wallet credentials like your bKash or Nagad number are not stored in our system beyond what is needed to process a transaction.
We use session cookies to keep you logged in across browser tabs and to remember your device when you return. You can manage cookie preferences through your browser settings; blocking certain cookies may affect how the account dashboard loads on mobile.
Your account password and any OTP steps shown during login are your responsibility to keep private. We retain account records for the period required by our operating obligations. After account closure, certain transaction records may be kept for the retention period stated in our privacy policy.
To request a change to how we hold your data, or to correct a factual inaccuracy in your account record, contact support in writing with your account reference. We confirm receipt and state the next step in our response.
These questions come up regularly when you read through the terms for the first time or after an account event. Each answer reflects how we apply the terms in practice.
Yes. These terms apply to every session regardless of how you access the platform — mobile browser, desktop browser or any app version published by fz990. The rules for account use, wallet transactions and content access are the same across all access paths.
If you continue using the account after an update is published, that counts as acceptance. If you disagree, stop using the platform and contact support to close the account. Any wallet balance remaining at that point is handled through the standard withdrawal process.
Both sets of terms apply at once. fz990 terms govern your account record and what we do with the transaction on our side. The wallet provider — bKash, Nagad or Rocket — governs the transfer on their network. A dispute with the wallet itself is handled with that provider directly.
No. Your account is personal and non-transferable under these terms. Allowing another person to use your credentials or operate your account is a breach that may result in suspension. Each person who wants to access the platform needs their own account.
Log in and open the transaction history section of your account. Each entry shows the method, amount and status. If you need a formal written record for a dispute or external purpose, contact support with your account reference and the date range you need.
Yes. Access to fz990 and the features described in these terms depends on your local law and whether your region is eligible. Where Bangladesh law restricts or conditions access, those legal requirements take precedence over anything written in these terms.